1.0 Introduction

At InnerWhispers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By using our website and services, you consent to the collection and use of your information as outlined in this policy.

2.0 Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: This includes your name, contact details, and other personally identifiable information.
• Usage Data: We collect information on how you interact with our services, such as browsing history and session data.
• Cookies: We use cookies to improve user experience and analyze website usage. You can control cookie settings in your browser.

3.0 How We Use Your Information

The information we collect is used for the following purposes:

• Providing Services: To deliver our therapy, counseling, and self-care services to you.
• Improvement: To enhance the user experience and personalize content on the website.
• Communication: To send you relevant updates, newsletters, and service-related notifications.
• Security: To ensure the safety of our services and protect against unauthorized access or misuse.

4.0 Data Sharing and Disclosure

We do not sell, rent, or lease your personal data to third parties. However, we may share your information with:

• Service Providers: Third-party companies who assist in providing our services (e.g., payment processors, hosting services).
• Legal Requirements: If required by law or to comply with legal obligations, we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner.

5.0 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you request to delete your account, we will remove your personal information unless required to retain it for legal or business reasons.

6.0 Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccuracies in your personal data.
• Deletion: Request that we delete your personal data, subject to applicable legal exceptions.
• Opt-out: Withdraw your consent to receive marketing communications at any time.

7.0 Security of Your Information

We use industry-standard security measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8.0 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. By continuing to use our services, you consent to the revised policy.

9.0 Payment Policy

Our payment policy ensures transparency and clarity for all transactions. By using our services, you agree to the following terms:

• Accepted Payment Methods: We accept payments via credit cards, debit cards, UPI, and other online payment gateways.
• Billing: Payment must be completed before availing of any session or service unless explicitly stated otherwise.
• Refunds: Refund requests are subject to our refund policy and will be reviewed on a case-by-case basis.
• Security: All payment details are encrypted and securely handled by trusted third-party payment processors.

10.0 Session Policy

Our session policy is designed to ensure a smooth and effective experience for all users:

• Booking: Sessions must be scheduled in advance through our website or mobile app.
• Rescheduling: Users can reschedule a session up to 24 hours before the scheduled time. Rescheduling within 24 hours may incur a fee.
• Cancellation: Sessions canceled within 24 hours of the scheduled time may not be eligible for a refund.
• Late Arrivals: If you arrive late, the session will still end at the originally scheduled time.

10.1 Refund Policy

At InnerWhispers, we strive to provide exceptional mental health services. However, we understand that certain situations may require refunds. Please review our refund policy below:

Refund Eligibility
Refunds are applicable only in the following circumstances:

• A session was canceled by InnerWhispers or the assigned therapist/counselor due to unforeseen circumstances.
• A technical issue occurred on the platform, preventing the session from being conducted successfully.

Non-Refundable Services

• Completed therapy or counseling sessions are non-refundable.
• Missed appointments without prior cancellation (no-shows) are not eligible for refunds.

Refund Process

• To request a refund, users must contact our support team at innerwhispers.work@gmail.com within 2 days of the issue occurring.
• Refund requests will be reviewed and processed within 2 business days from the date of approval.
• Refunds will be issued using the original payment method.

11.0 Contact Us

If you have any questions or concerns about this Privacy Policy, Payment Policy, Session Policy, or how we handle your personal data, please contact us:

InnerWhispers
Healing begins when you listen to the whispers within and embrace the strength to grow.
help.innerwhispers@gmail.com