Your Privacy is Our Priority

1. Information We Collect

We collect the following types of information when you use our services:

1.1 Personal Information

• Full name
• Email address
• Phone number
• Age or date of birth
• Gender (if provided)
• College/organization details (for collaborations)

1.2 Session-Related Information

• Information shared during forms or assessments
• Booked service type (consultation/therapy/counselling)
• Appointment history
• Notes based on your concerns (confidential)

1.3 Payment Information

• Payment method
• Transaction ID
• Billing details

We do not store your card or bank details. Payments are processed securely by third-party payment gateways.

1.4 Website Usage Data

Automatically collected through cookies and analytics:

• IP address
• Device information
• Browser type
• Pages visited
• Usage patterns

1.5 Community Interactions

If you join NAU or attend events, we may collect:

• Participation details
• Responses to self-assessment tools
• Feedback or activity engagement

2. How We Use Your Information

We use your information to:

2.1 Provide and Improve Services

• Schedule and manage your sessions
• Deliver therapy, counselling, or consultation services
• Recommend appropriate support paths
• Improve user experience

2.2 Communication

• Send session reminders
• Provide booking confirmations
• Share wellbeing resources (optional)
• Respond to queries

2.3 Safety & Compliance

• Maintain ethical records for therapeutic services
• Comply with legal obligations
• Ensure responsible communication within our community

2.4 Analytics & Website Functionality

• Understand website performance
• Improve content and navigation
• Enhance security

3. Confidentiality of Your Mental Health Information

InnerWhispers follows strict confidentiality standards.

Your personal and session information is never shared with:

• Colleges
• Employers
• Family or friends
• Third-party advertisers

Your emotional safety is our top priority.

4. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance
• Remember preferences
• Analyse how users interact with our platform

You may disable cookies in your browser settings, but certain website features may not function properly.

5. Third-Party Services

We use third-party tools for:

• Payments (Razorpay/Stripe/etc.)
• Analytics (Google Analytics)
• Video sessions (Google Meet)

These services have their own privacy policies. We ensure they follow industry-standard security practices.

6. Data Storage & Security

We implement strong technical and organisational measures to protect your information:

• Encrypted data transfers
• Secure servers
• Limited access only to authorised professionals
• Regular system checks

However, no digital platform is 100% secure. By using our services, you acknowledge this minimal risk.

7. Data Retention

We retain your information for:

• Ethical/clinical record-keeping
• Legal and professional compliance
• User experience improvement

You may request deletion of your account or data, except where law requires retention.

8. Your Rights

You have the right to:

• Access your personal data
• Correct or update information
• Request deletion (unless restricted by law)
• Withdraw consent for newsletters or promotional messages
• Ask how your data is used

For any request, email us at: privacy@innerwhispers.in

9. NAU Community & Group Safety

When joining NAU or any InnerWhispers community:

• Personal details shared inside the group must remain confidential
• Users must follow respectful behaviour
• Harmful, triggering, or abusive posts are not allowed
• InnerWhispers may remove users violating guidelines

We prioritise a safe and respectful environment.

10. Children's Privacy

Our services are intended for individuals 18 years and older. Minors may use services only with parental/guardian consent.

11. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated date. Your continued use of our website means you accept the updated terms.

12. Contact Us

For any questions, concerns, or complaints about privacy: