Understanding Our Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of InnerWhispers services, including:

• Online consultations
• Offline consultations
• Therapy and counselling sessions
• Mental health programs, workshops, and events
• NAU community membership
• Website content, blogs, and resources

By using our services, you accept these Terms and agree to follow them.

2. Nature of Services

InnerWhispers provides:

• Psychiatric consultations
• Therapy and counselling sessions
• Mental health awareness and wellbeing programs
• Informational content through blogs and self-care tools

3. Eligibility

You must be:

• At least 18 years old to book therapy/consultation services
• A parent/guardian must accompany individuals under 18
• Capable of providing accurate, complete, and truthful information during booking

4. Booking & Appointments

4.1 Booking Confirmation

Your appointment is confirmed only after successful online payment.

4.2 Session Platform

All online consultations and sessions are conducted exclusively via Google Meet. The link will be provided after confirmation.

4.3 Offline Session Location

Offline consultations are held at:
PASUNOOTI NEURO & MULTI-SPECIALITY CARE
Desaipet, Warangal (Mon–Fri, 5:00 PM – 9:00 PM)

5. Payment Terms

• All payments must be made online via the available payment gateway.
• InnerWhispers is not responsible for payment failures due to banking or network issues.
• Prices for services may change at any time without prior notice.

6. Cancellation & Refund Policy

6.1 Cancellation by User

You may cancel or reschedule your session only if more than 12 hours are left before the appointment time.

If cancelled before 12 hours, eligible refunds (if applicable) will be processed within 7–10 working days.

6.2 Non-Refundable Conditions

Payments are non-refundable in the following cases:

• Cancellation within 12 hours of the scheduled session
• No-show or failure to attend the session
• Late arrival that reduces session duration
• Poor network connection on the user's side

6.3 Rescheduling

Rescheduling is allowed only when more than 12 hours remain before the session time, subject to availability.

7. User Responsibilities

By using our services, you agree to:

• Provide accurate personal and medical information
• Use your own device and stable internet for online sessions
• Join sessions on time
• Maintain respectful communication with our team
• Avoid recording, distributing, or sharing session content without permission

8. Therapist-Client Boundaries

Therapists and psychiatrists maintain ethical boundaries at all times.

Any inappropriate behaviour, harassment, or violation of boundaries may result in termination of services without refund.

Therapists reserve the right to decline or discontinue services if required for safety, ethical, or legal reasons.

9. Confidentiality & Privacy

All personal information shared during sessions is confidential.

Your data will not be disclosed to third parties except:

• With your written consent
• When legally required
• In case of risk of harm to self or others

Our website follows standard privacy and data protection practices.

10. Content Usage

All website content—including blogs, graphics, session materials, and resources—is owned by InnerWhispers.

You may not:

• Reproduce
• Distribute
• Sell
• Modify
• Publish

any content without written permission.

11. Community Guidelines (NAU & Other Groups)

By joining any InnerWhispers community or group, you agree to:

• Maintain respect and kindness
• Not share harmful, triggering, or unethical content
• Keep conversations confidential
• Not promote self-harm, hate speech, harassment, or discrimination

Violation of these guidelines may result in removal from the community.

12. Not a Replacement for Emergency Services

InnerWhispers does not handle:

• Suicide crises
• Medical emergencies
• Severe psychiatric conditions requiring hospitalization

In such cases, please contact emergency services immediately.

13. Limitation of Liability

InnerWhispers is not responsible for:

• Technical issues beyond our control
• User-related disruptions (network issues, device problems)
• Misinterpretation of content
• Emotional distress caused by self-assessment tools

Our services are supportive but not guaranteed to produce specific outcomes.

14. Changes to Terms

InnerWhispers may update these Terms at any time. Continued use of our services means you accept the updated Terms.

15. Contact Information

For queries related to services, bookings, refunds, or terms: